01. Introduction and Commitment
Creativo Media Inc. ("Creativo Media", "we", "our", or "us") is dedicated to safeguarding the privacy, confidentiality, and security of personal information entrusted to us by our clients, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in accordance with the Act respecting the protection of personal information in the private sector (Quebec Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
02. Person in Charge of Personal Information Protection
Pursuant to Quebec Law 25, Creativo Media has appointed a designated Privacy Officer responsible for overseeing compliance with privacy legislation and handling all privacy-related inquiries or requests to access/correct personal data.
Privacy Officer / Responsable de la protection des renseignements personnels
Organization: Creativo Media Inc.
Location: Montreal, Quebec, Canada
Direct Privacy Email: privacy@creativomedia.ca
Response Window: We respond to all formal requests within thirty (30) business days as required by provincial law.
03. Personal Information We Collect
We only collect personal information that is necessary to provide web design, hosting, automated lead dispatch, and digital estimation infrastructure to commercial cleaning businesses:
- Contact Identifiers: Name, professional business title, company name, corporate email address, and phone number.
- Service & Quote Information: Business category, target service areas, building square footage requirements, and service frequency preferences.
- Technical & Analytical Data: Anonymized IP addresses, browser types, session timestamps, and device metrics collected via strictly necessary cookies.
04. Purposes for Collecting Your Data
Your information is collected and processed exclusively for legitimate business purposes, including:
- Preparing, delivering, and customizing commercial web design proposals and estimates.
- Configuring automated SMS and email lead dispatch notifications for your cleaning business.
- Maintaining secure cloud hosting, daily backups, and SSL encryption certificates.
- Complying with provincial and federal tax, auditing, and regulatory reporting obligations in Quebec and Canada.
We never sell, rent, or trade personal data to third-party brokers or external advertisers.
05. Consent & Tracking Technologies (Law 25)
In adherence to Quebec Law 25, non-essential cookies and tracking mechanisms are deactivated by default. Users provide explicit, informed consent before any non-essential analytical cookies are placed on their browsing devices.
You may change your cookie preferences, withdraw consent, or disable tracking at any time through your browser settings or by contacting our Privacy Officer.
06. Data Retention, Location and Security
Your data is stored on secure, encrypted Canadian cloud servers located in certified data centers. We implement robust technological measures including 256-bit SSL encryption, automated firewalls, and restricted multi-factor access protocols.
Personal information is retained only as long as necessary to fulfill the business purposes for which it was collected or to satisfy legal retention periods, after which it is irreversibly anonymized or securely destroyed.
07. Your Rights Under Quebec Law 25 & PIPEDA
As an individual residing in Quebec or Canada, you hold specific legal rights regarding your personal information:
- Right to Access: You may request confirmation and a readable copy of the personal information we hold about you.
- Right to Rectification: You may request the correction of inaccurate, incomplete, or ambiguous data.
- Right to Data Portability: You have the right to receive computerized personal data in a structured, commonly used technological format.
- Right to Deletion / Cessation of Dissemination: You may request the erasure of personal data that is no longer required for authorized purposes.
08. Terms of Service Summary
By engaging Creativo Media for web creation or hosting services, you acknowledge that:
- Asset Ownership: Upon completion of agreed setup fees, you retain 100% ownership of your registered domain name, proprietary branding, customer databases, and uploaded content.
- Service Availability: We maintain a target 99.9% cloud server uptime for hosted client websites, supported by automated weekly backups.
- Cancelation & Freedom: Monthly care and hosting plans operate on flexible terms with no long-term restrictive contracts; service may be adjusted with 30 days written notice.